Frequently Asked Questions (FAQ)
General Questions
What kind of items do you sell?
We offer a curated selection of pre-owned clothing, accessories and shoes for children aged 0-12 years.; for our online store up to 14 years. We furthermore offer selected other goods such as high-quality toys and nursery items. Check our categories for the full range!
How do you ensure the quality of secondhand items?
We carefully sort, inspect and curate each item for flaws, wear, and tear. We only accept items that are in good to excellent condition. Any imperfections are always noted in the product description and photos.
Are all items cleaned before being sold?
We ask our customers to bring in clean clothes though. And some items might be washed, steamed, and/or ironed by us. However, we don’t guarantee that they have been cleaned. Toys will be sanitised by us. We advise - same as one would do with buying new items - to always wash them before first wear.
What is your pricing policy?
Our prices are based on the item's brand, condition, style, and current market value. We strive to offer fair and competitive prices.
Buying Questions
How do I place an order?
Simply browse our online store, add the items you want to your cart, and proceed to checkout. You'll need to create an account to place an order.
What payment methods do you accept?
We accept Ideal, Credit Card and Debit Card.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Our website is SSL-secured, and we do not store your credit card details.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also find the tracking information in your account order history.
Can I cancel or change my order after it has been placed?
We process orders quickly, so cancellations or changes may not always be possible. Please contact us immediately if you need to make a change, and we'll do our best to assist you.
Shipping Questions
How much does shipping cost?
Shipping costs vary depending on the size and weight of the items, as well as the destination. Shipping costs will be calculated at checkout.
Where do you ship to?
We currently ship to most of the EU countries.
How long will it take to receive my order?
Delivery times vary depending on your location. Generally, we strive to process your order within the next working day following your order, latest 48 hours of the following working day. The shipping time depends on the shipping provider but we strive to get you your order as soon as possible.
Do you offer expedited shipping?
Unfortunately, we don’t offer expedited shipping yet.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery (that means, you’d need to initiate the return within 14 days and ship it shortly after, within 2 working days after initiating the return) and 10 days if you return the items into our store. Items must be returned in the same condition they were received, with all original tags attached (if applicable). Please see our full return policy for details.
How do I initiate a return?
To initiate a return, please contact us through our website or email with your order number and reason for the return. We will provide you with instructions. For further information you can also check our Refund Policy.
Are returns free?
Returns are not free of charge, and here's why:
As a sustainability startup, our mission is to make fashion more circular. Handling secondhand clothing requires significantly more effort and resources compared to new items. Each return involves additional processing and logistics, which incur costs for our small business.
To keep our prices competitive, make secondhand attractive and continue our work towards a more sustainable fashion industry, we cannot absorb the shipping costs for returns. We believe this policy encourages more mindful purchasing decisions, which aligns with our sustainability goals.
We rely on our customers' understanding and support in our mission to promote circularity in fashion.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Selling Questions
Do you buy or consign items?
We offer consignment services. We sell clothes on behalf or our customers and they’ll receive 40 % of the sales price in case it has been sold. For more details check our How it Works page.
How do you sell my items for me?
It is a simple process, you register, we’ll send you an email to confirm that you wish to receive a shipping label free of charge. You’ll pack and send your items which we’ll sort. The items we decide to offer for sale will be put online for approximately up to 6 months. The items we decide to offer for sale in our store will be offered approximately 3-6 months. For further details check our How it Works.
How much will I be paid for my items?
You’ll receive 40% of the sales price. This will be transferred to your bank account automatically bi-monthly.
Can I track my items somewhere?
Yes, you can track the sale of your items in the client account. Please note that for now there are two different accounts which you’ll find on our website under Sell > Login webstore and Login Store clients (De Pijp). We know that this is a little inconvenient for now. We’ll start that way to ensure that our current clients will have no negative affect while transitioning into our extension online. We’ll keep you informed about merging into one login.
In each case, once you’re registered (either through our online registration or through one of our colleagues when dropping clothes off) you’ll have access to your client account where you can see which items we’ll be trying to sell and where. You can also track what is sold.
Can I get my unsold items and the items back that you don’t select for sale?
You can return your items which we don’t offer for sale to you at your expense. Otherwise we’ll be donating them or use them for recycling.
The same applies for the items that have not been sold. In both cases you will be notified.
Other Questions
How can I contact you if I have more questions?
If you have questions regarding the webstore you can contact us through our contact form or via email hello@sokuni.com (online matters) / info@ZiggyenLucy.com (store) or swing by the shop. Whatever form of contact you’ll choose, we’ll make sure it will be answered.
Do you have a physical store?
Yes, we have a beautiful physical store located in the heart of Amsterdam, in De Pijp, Sint Willibrordusstraat 58, 1073 VD Amsterdam.